Oxfam Cymru in partnership with the Department for Work and Pensions (DWP) commissioned the Sustainable Housing & Urban Studies Unit (SHUSU) at the University of Salford to carry out an evaluation of the Livelihoods Training Project (April 2016 – September 2017). The overall aim of the Project is to embed understandings of poverty within the DWP service across Wales, to enable DWP staff to better understand people's needs, and consequently be better placed to provide appropriate support and solutions to meet their needs. It is hoped that this more personalised approach will reduce the need for sanctions and improve outcomes in terms of sustainable employment. Over 18 months, 608 staff were trained (nearly 40% of DWP Wales Work Services Directorate). The evaluation used a mixed-methods approach to document and evaluate the operation of the Project and its impact on DWP staff and customers, and participating community partners.