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SHINE in Ethiopia (Laura Eldon / Oxfam)

At a glance

SHINE explored how ICTs can improve the quality and efficiency of humanitarian aid.


This programme has come to an end.

Launched in 2014, the Scaling Humanitarian ICTs NEtwork (SHINE) was a three year multi-country programme dedicated to exploring how Information Communication Technologies (ICTs) can add value to activities through the humanitarian project cycle through improving the quality and efficiency of humanitarian aid.

Beginning in Ethiopia, the programme expanded to Mali, DRC, Iraq and Indonesia. The SHINE programme sought to support the integration of ICTs into activities including: assessments; registrations; delivery of aid; and ongoing programme monitoring. These activities used a variety of technologies, enabling us to explore best practice whether in remote and insecure environments or longer-term response projects in fluid contexts. 

Responsible use of data is mainstreamed across all of our activities. SHINE integrated with existing programmes and sought to proactively share learning through its network of focal points, and more widely within Oxfam, our partners and other organisations.

Our approach

The SHINE programme engages ICTs though a variety of activities within our humanitarian work.

Assessments and monitoring

Oxfam's preferred mobile survey tools are being deployed in all SHINE countries to support the faster, and more accurate, collection of assessment and monitoring data. By digitalising what is typically a paper-based process, teams can eliminate the data entry stage of information collection and are able to review data quickly, which, subsequently, supports timelier decision-making.

Registrations and delivery

In Ethiopia, Mali, and Iraq Oxfam has been using Last Mile Mobile Solutions (LMMS). LMMS is an information management tool to register project beneficiaries in place of manual procedures relying on thumbprints for validation. This digital system helps reduce fraud through the production of ID cards that, when scanned, automatically calculate beneficiary entitlements and allow for both visual and verbal verification of identity. The system can generate reports disaggregated by a variety of measures and can support more accurate targeting.

Oxfam has also been piloting 'One Solution' e-voucher technology in Iraq and DRC as part of our emergency food security and livelihoods work. Early results have shown robust tracking and reconciliation processes and, with appropriate initial sensitisation and set-up, it has huge potential in situations where direct access to affected communities is restricted.


SHINE was funded through the Sida Humanitarian Partnership Agreement

Key resources

A learning review of a three-year, five-country programme

The Scaling Humanitarian ICTs Network (SHINE) funded by Sida, set out with the theory of change that the quality and efficiency of humanitarian aid can be improved in a variety of contexts through the adoption of Information Communications Technologies (ICTs). With applications in Ethiopia, DRC, Mali, Indonesia and Iraq, ICTs were introduced to enable digital registrations, mobile data collection, cash/voucher programming and systems for accountability.

While ICTs hold promise for saving time, money and improving accuracy, this learning report sets out to unpack these benefits and identify the conditions that need to be in place in order for ICTs to significantly add value to humanitarian response.

Download the review ICTs in Humanitarian Response: A learning review of a three-year, five-country programme. This also includes case studies from each of the focus countries. 


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